Online Shopping FAQs

• Is It Safe To Purchase Online?
• How Do I Purchase Or Add To My Shopping Bag?
• Do I Need To Register As A Customer To Order?
• What Do I Do If I Have Forgotten My Password?
• Am I Able To Purchase Without Providing My Email Address?
• Do I Have To Order Over The Internet?
• How Do I Send A Gift To Someone?
• Payment Methods
• Returns & Exchanges
• Warranty
• Australian Postage & Delivery
• International Postage & Delivery

Is It Safe To Purchase Online?

We are conscious of the importance of security on the Internet. For this reason, Bubbaroo uses secure payment systems with confidential payment details transmitting directly in an encrypted manner, for further information see our security & privacy page.

How Do I Purchase Or Add To My Shopping Bag?

From the home page, click on a product or one of the product categories. Then, when reviewing a product: -

1. If you need to select a size, click on the appropriate size option from the drop down menu.
2. If you need to select a weight, click on the appropriate weight option from the drop down menu.
3. If you need to select a colour or colour combination, click on the appropriate colour option from the drop down menu.
4. Then, add the item to your shopping bag by clicking "Add to Bag".
5. The item will appear in your shopping bag and be shown on the screen. This will always be shown when you are in any section of the Bubbaroo Website to remind you of your order.
6. If another size or colour is required in that product range, follow the steps above and it will also be included in your shopping bag.
7. You can select your currency and the price of the product will update to an estimate in your chosen currency. Please note that this is an estimate only, based on current exchange rates and subject to financial institution charges.

You may remove any selected style by clicking on 'Remove' in your shopping bag at any time.

Once you are happy with all your order, click on the "Proceed to Checkout" icon to continue processing your order.

Do I Need To Register As A Customer To Order?

You are not required to register as a customer to place an order, however you will be required to enter your details (ie name, address, phone number and delivery details). Registering as a customer, by ticking the box to register, will save time upon your return to the Bubbaroo website as you won't be required to re-enter your details.

As a Bubbaroo registered customer, you will also be the first to know about Bubbaroo offers, promotions and competitions.  Once registered as a customer, you will be provided with a User Name and Password. Keep this handy for future visits to the Bubbaroo website.

What Do I Do If I Have Forgotten My Password?

If you have forgotten your password, we can have it reset for you.

1. Visit the forgotten password page and enter your email address (the one you used when you registered) and click on "forgotten your password".
2. Your password will then be sent to the email address you originally registered as a customer.
3. If you do not receive the password by email within 24 hours, please email customerservice@bubbaroo.com.au.

For your own security, we will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

If you have forgotten both your email address and password please email us at customerservice@bubbaroo.com.au and we will contact you.

Am I Able To Purchase Without Providing My Email Address?

For online purchases we require your email address to enable us to send you a confirmation email with your order details.

If you're not comfortable providing your email address then please feel free to use our order form which can be sent by fax, mail or phone. Alternatively, you can phone us on 1300 282 766 (1300 BUB ROO) within Australia or +61 8 9226 2981 if calling from overseas, and place your order over the phone. See Do I Have To Order Over The Internet?

Do I Have To Order Over The Internet?

Although we'd prefer you to place your order online, please feel free to order over the phone:

Phone: 1300 282 766 (1300 BUB ROO) within Australia

              +61 8 9240 5648 if calling from overseas

Or complete an order form and send it through:

Fax: Download our order form (pdf) and fax to + 61 8 9200 5665
Mail: Download our order form (pdf) and mail to PO Box 975, Balcatta WA 6914
Email: Download our  order form (pdf), complete, scan and email to orders@bubbaroo.com.au

How Do I Send A Gift To Someone?

To send your order as a gift, where the gift is wrapped and a card is included (for an additional cost of AUD8), simply complete the name and delivery details of the recipient of your gift in the delivery address section. You can also include a personal message, which can be written within the checkout area of our website. This message will be printed on a card and enclosed with your gift purchase.
 

Payment Methods

Bubbaroo accepts the following methods of payment on-line:

• Visa/Visa Debit
• MasterCard

We also accept cheques, bank cheques, money orders and direct deposit to our bank account. Cheques are required to be cleared prior to despatching your order. Please contact us at orders@bubbaroo.com.au to make the necessary arrangements.For non credit card orders, we will despatch your order once payment is received.

All prices are in Australian dollars and include GST for Australian residents. For non-residents of Australia, all prices are in Australian dollars and exclude GST.

For overseas buyers, your credit card will be billed in Australian dollars less Australian GST and converted into the relevant currencies by your financial institution. Please bear in mind that taxes and duties in your home country or the country the goods are exported to may apply. Bubbaroo will not be liable for any taxes and/or duties imposed by your financial institution and/or government authorities.

Returns & Exchanges

We trust you will be completely happy with your purchase from our website, however, Bubbaroo will accept returns of new, unworn, unwashed product in original packaging for a refund or exchange from a purchase on our website within 14 days of order date. We do our best to ensure our products are free of any manufacturing defects. Sale or discounted items cannot be returned or exchanged.

We are unable to refund postage costs for returns, unless Bubbaroo has made an error or the product is unusable due to a defect. If Bubbaroo has made an error or the product is unusable, then please either call 1300 282 766 (Australia only), +61 89240 5648 (International) or email customerservice@bubbaroo.com.au.

Please complete the details on the Return and Exchange form, print and send the completed form together with all items to be returned to the following address:

Bubbaroo
PO Box 975
Balcatta Western Australia 6914
Australia

If you have purchased your Bubbaroo products from one of our Stockists, please contact the Stockist directly for their return policy. We cannot accept returns for items purchased through a Stockist.

Warranty

Bubbaroo guarantees all products against manufacturing defects in materials and workmanship for 6 months from date of purchase. We do not accept responsibility where the care/washing instructions on the product and packaging have not been followed or general wear and tear.

If you believe you have received a faulty product from the Bubbaroo website, please either call our Customer Service Team on 1300 282 766 (Australia only) or +61 8 9226 2981 or email us customerservice@bubbaroo.com.au so an assessment can be made.

If the goods need to be returned then:

1. Goods must be clean.

2. Goods must be accompanied with a completed Return and Exchange form.  Bubbaroo ask for your honesty in completing this form. We will endeavour to resolve any issue you have with our products within the guidelines of our Policy and Procedures.

3. Goods returned will be assessed by our Warranty Department. Replacement goods will be despatched once approved. IN the case that damaged goods are not deemed to be valid for warranty, we will contact you.

For website orders, warranty claims must be made within 6 months of the date of purchase from the Bubbaroo website. Bubbaroo cannot accept returns for any reason other than manufacturing defects after 21 days from date of purchase from our website.

If you purchased your Bubbaroo product from one of our Stockists, please contact the Stockist directly. Bubbaroo cannot accept any warranty claims not from the Bubbaroo website.

All returns must be accompanied by an order number or invoice number as proof of purchase from the Bubbaroo website.

Australian Postage & Delivery

Products are despatched from our warehouse on Monday, Wednesday and Friday each week. Orders must be received by 12noon (WST) or prior on the day of despatch to be included. Orders received after 12noon (WST) will be sent on the next possible despatch day.

Bubbaroo uses Australia Post eParcel for deliveries within Australia and your order can be tracked. Please note that Australia Post can deliver to your business or residential address. We cannot accept responsibility for deliveries to Post Office boxes.

All deliveries within Australia require a signature, should Australia Post attempt delivery and no one is available to sign then your order will not be left. Australia Post is required to leave a card advising you to collect your parcel from your local Australia Post Office. Please bear in mind that these cards have been known to go missing, so please check at your local Australia Post Office if your oder is taking longer than expected. If your local Australia Post Office claims they have no knowledge of the parcel, please email us customerservice@bubbaroo.com.au or call us on 1300 282 766.

You can obtain a quote for shipping costs in My Bag which will show either Regular Australia Post $10 or Express Australia Post $15. You can proceed through Checkout to confirm postage costs without placing an order. The very last order process is to confirm or decline placement of your order. Below is a guide for delivery times within Australia.

Business Days refers to Monday - Friday, not including public or bank holidays

International Postage & Delivery

All products will be despatched within 48 hours after receipt of your payment, provided all items are in stock. We will contact you as soon as possible where items are out of stock.

Bubbaroo uses Australia Post eParcel for International deliveries. Please note that we will deliver to your business or residential address. We may not be able to deliver to Post Boxes or Poste Restante in your local country - please click here for destination specific information. We recommend a business address if more convenient for delivery.

You can obtain a quote for shipping costs in My Bag. You can proceed through Checkout to confirm postage costs without placing your order. The very last order process is to confirm or decline payment of your order. You can choose from the following delivery methods:

1. Air Mail - which provides no tracking and is delivered withihn 3-10 business days*

2. Air Mail with Extra Cover/ Insurance - Air Mail with cover against loss, theft or damage, proof of postage and signature on delivery. Extra Cover may not be available for your destination, please click here for destination specific informaiton.

3. Express Courier International - offers reliable door-to-door delivery within 2-5 business days between metropolitan areas of major cities.* In addition, Express Courier International provides tracking for most destinations.*

4. Express Courier International with Extra Cover/Insurance - Express Courier International with cover against loss, theft or damage, proof of postage and signature on delivery. Extra Cover may not be available for your destination, please click here for destination specific information.

*Click here for destination specific information and refer to the Parcels column.

Bubbaroo will not be liable for loss, theft or damage whilst in transit. Accordingly, if available for your destination, the additional cost of Extra Cover/Insurance is AUD7 and may be worth the investment. 

Please bear in mind that taxes and duties in your home country or the country the goods are exported to may apply. Bubbaroo will not be liable for any taxes and/or duties imposed by government authorities.