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PRIVACY POLICY

Bubbaroo Pty Ltd ACN 113 250 255 and its associated companies (“we”, “our” or us”) recognise that you’re placing your trust in us when dealing with us over this website. We do everything we can to maintain that trust. We will protect your private information. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.

Privacy Policy Scope
Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services and members of the public.

When do we collect information about you?
At times, we are required to collect personal information in the normal course of providing services for our customers.

These services include:

Accepting customer orders
Processing online purchases and payments
Registering an online account
Customer Service lines (including social media channels such as Instagram, Facebook and Twitter)
Processing credit card payments
Receiving competition application forms
Accepting gift certificate payments
Processing cash refunds
Maintaining detailed information on our websites

We also make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience on our websites. Cookies allow us to recognise whether or not you are returning to our websites. We also make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

What information do we collect?
We may collect the following information from you:

your name and contact details, such as your physical address, email address and phone number;

your gender, birthdate and occupation;

your purchase history;

your company name (if applicable);

the name of the domain from which you access the internet;

the date and time you access our sites;

the internet address of the website from which you linked directly to our sites; and

other information you may supply to us

Why do we collect this information?
We use the information to customise our services and plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that we may provide value-added services, marketing and remarketing through our websites or other social media channels. 

Do we share personal information with third parties?
We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes and marketing or remarketing purposes through our websites or other social media channels. Some of our associated companies with whom we share personal information may be located overseas, including the United Kingdom.

We may also disclose information to third party service providers or contractors.

Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia and the United Kingdom.

Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).

We will take reasonable steps to ensure recipients of this information do not breach Australian Privacy laws in relation to the personal information we disclose.

Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided.

We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.

We will not sell or trade your personal information.

Promotional communications
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link” at the bottom of any of our communications, or by clicking into your account and manage the level of communication which you want to receive from us.

Personal information access
You may review, change or delete personal information related to your use of our websites.

If you are already a member you can change your details by logging in to your account - just click the 'login' button at the top of each screen.

If you have forgotten your password, we can have it reset for you.

1. Visit the forgotten password page and enter your email address (the one you used when you registered) and click on "forgotten your password".
2. Your password will then be sent to the email address you originally registered as a customer.
3. If you do not receive the password by email within 24 hours, please email customerservice@bubbaroo.com.au.

For your own security, we will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

If you have forgotten both your email address and password please email us at customerservice@bubbaroo.com.au and we will contact you.

Please note: you do not need to sign up as a site member to buy products online. To find out more about site membership please visit our FAQs page.

If you discover that there is an error or information is missing, please update your details online by signing on and visiting “My Profile” and editing the relevant details.

We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information.

Links To Other Websites
To enhance your shopping experience, our websites may contain links to other websites. Those websites will have their own privacy policies that you may wish to review. Bubbaroo takes no responsibility for these linked websites.

Security
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security.
When accessing any websites you can ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.

Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.

General
By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take note of any changes we may have made to this policy.

Privacy complaints
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us on customerservice@bubbaroo.com.au.
If you wish to submit a complaint, please provide us with all relevant facts and details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what occurred. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will make an assessment to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why we have been unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you regarding the factual circumstances surrounding your complaint.
We will endeavour to respond to you in a timely manner and to offer a practical solution which is in line with our legal obligations.